Privacy Policy

1. Introduction

Trade Support ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our trading platform and services.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

• Full name, date of birth, and nationality
• Email address and phone number
• Residential address and proof of address
• Government-issued ID (passport, driver's license)
• Tax identification number
• Employment and financial information

Financial Information

• Bank account details and payment information
• Transaction history and trading activity
• Account balances and positions
• Source of funds documentation

Technical Information

• IP address and device information
• Browser type and operating system
• Login times and platform usage data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal data for the following purposes:

• Account registration and identity verification (KYC)
• Processing deposits, withdrawals, and transactions
• Providing trading services and platform access
• Complying with legal and regulatory requirements
• Preventing fraud, money laundering, and unauthorized access
• Communicating important account and service updates
• Improving our platform and customer experience
• Marketing communications (with your consent)
• Resolving disputes and providing customer support

We process your data based on legal grounds including contract performance, legal obligations, legitimate interests, and your consent where required.

4. Data Sharing and Disclosure

We may share your information with:

• Regulatory authorities and law enforcement when legally required
• Payment processors and banking partners for transaction processing
• Identity verification and KYC service providers
• Cloud hosting and IT service providers
• Professional advisors (lawyers, auditors, consultants)
• Third parties in case of merger, acquisition, or business transfer

We never sell your personal data to third parties. All service providers are contractually obligated to protect your data and use it only for specified purposes.

5. Data Security

We implement robust security measures to protect your personal data:

• 256-bit SSL encryption for all data transmission
• Secure data centers with physical and digital access controls
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Employee training on data protection and confidentiality
• Encrypted storage of sensitive information
• Firewall protection and intrusion detection systems

While we use industry-standard security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for platform functionality, authentication, and security. These cannot be disabled.

Performance Cookies

Help us understand how you use our platform to improve performance and user experience.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness. You can opt out of these cookies.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

7. Your Privacy Rights

Under GDPR and applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restriction: Limit how we process your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications
• Right to Lodge a Complaint: File a complaint with your data protection authority

To exercise these rights, contact our Data Protection Officer at privacy@tradesupport.pro. We will respond within 30 days.

8. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements (typically 5-7 years)
• Resolve disputes and enforce our agreements
• Prevent fraud and maintain security

After account closure, we retain certain data to comply with anti-money laundering regulations and other legal obligations. Data is securely deleted when no longer required.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection
• Binding Corporate Rules for intra-group transfers
• Your explicit consent where required

All international transfers comply with applicable data protection laws and maintain the same level of protection as within your jurisdiction.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information immediately. Parents or guardians who believe we may have collected information from a child should contact us at privacy@tradesupport.pro.

11. Third-Party Links

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Trade Support.

12. Marketing Communications

With your consent, we may send you marketing communications about:

• New features and platform updates
• Trading opportunities and market insights
• Educational content and webinars
• Promotional offers and bonuses

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any email
• Updating your communication preferences in your account settings
• Contacting our support team

Note that you cannot opt out of essential service communications related to your account, transactions, or legal requirements.

13. Automated Decision-Making

We may use automated systems for:

• Fraud detection and prevention
• Risk assessment and account verification
• Trading pattern analysis
• Personalized content recommendations

You have the right to request human review of automated decisions that significantly affect you. Contact us to exercise this right.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or platform notification
• Request your consent if required by law

We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: