Terms & Conditions

1. Agreement to Terms

By accessing and using Trade Support's trading platform and services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use our Services.

These Terms constitute a legally binding agreement between you ("Client", "you", or "your") and Trade Support ("Company", "we", "us", or "our"). We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be a resident of a restricted jurisdiction
• Comply with all applicable laws and regulations
• Provide accurate and complete registration information

We reserve the right to refuse service to anyone at our sole discretion. You are responsible for ensuring that your use of our Services complies with all applicable laws in your jurisdiction.

3. Account Registration

To access our trading Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities under your account

We may require identity verification and additional documentation to comply with regulatory requirements. Failure to provide requested information may result in account suspension or termination.

4. Trading Services

Our platform provides access to trading in various financial instruments including forex, cryptocurrencies, stocks, indices, ETFs, and commodities. You acknowledge that:

• Trading involves significant risk and may result in loss of capital
• Past performance is not indicative of future results
• Leverage amplifies both profits and losses
• Market conditions can change rapidly and unpredictably
• You are solely responsible for your trading decisions

We provide execution services only and do not provide investment advice. All trading decisions are made at your own discretion and risk.

5. Deposits and Withdrawals

You may deposit and withdraw funds according to our payment policies:

• Minimum deposit requirements apply as specified on our website
• Deposits must be made from accounts in your own name
• Withdrawals are processed to the same payment method used for deposit
• We reserve the right to request additional verification for withdrawals
• Processing times vary by payment method
• We do not charge deposit fees; withdrawal fees may apply

All transactions are subject to our anti-money laundering (AML) and know-your-customer (KYC) procedures. We reserve the right to refuse or delay any transaction that raises compliance concerns.

6. Fees and Charges

You agree to pay all applicable fees and charges:

• Spreads on trading instruments as displayed on our platform
• Commissions on certain instruments (stocks, ETFs)
• Overnight financing charges (swap fees) on leveraged positions
• Inactivity fees after prolonged periods of no trading activity
• Currency conversion fees when applicable

All fees are clearly disclosed on our Trading Conditions page. We reserve the right to modify fees with reasonable notice.

7. Risk Disclosure

Key risks include:

• Market risk - prices can move against your position
• Leverage risk - amplifies both gains and losses
• Liquidity risk - inability to close positions at desired prices
• Volatility risk - rapid price movements
• Technology risk - platform or connectivity issues
• Counterparty risk - risk of default by other parties

8. Margin and Leverage

When trading on margin:

• You must maintain sufficient margin to keep positions open
• We may close positions if margin levels fall below requirements
• Margin calls may be issued without prior notice
• You are responsible for monitoring your margin levels
• Leverage limits vary by instrument and account type

We provide negative balance protection for retail clients, ensuring you cannot lose more than your account balance.

9. Order Execution

We strive to provide best execution on all orders, but:

• Orders are executed at the best available market price
• Slippage may occur during volatile market conditions
• We do not guarantee order execution at requested prices
• Orders may be rejected if they violate our policies
• We reserve the right to cancel erroneous trades

Stop loss and take profit orders are not guaranteed and may be subject to slippage.

10. Prohibited Activities

You agree not to:

• Engage in market manipulation or abusive trading practices
• Use the platform for money laundering or illegal activities
• Exploit system errors or technical glitches
• Share or sell your account access
• Use automated systems that violate our policies
• Provide false or misleading information
• Interfere with the platform's operation or security

Violation of these prohibitions may result in account suspension, termination, and legal action.

11. Intellectual Property

All content, trademarks, logos, and intellectual property on our platform are owned by Trade Support or our licensors. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Reverse engineer or decompile our software
• Create derivative works based on our platform

12. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for trading losses or missed opportunities
• We are not responsible for third-party actions or market conditions
• Our liability is limited to the amount of fees paid by you
• We are not liable for indirect, consequential, or punitive damages
• We do not guarantee uninterrupted or error-free service

This limitation applies to all claims, whether based on contract, tort, or any other legal theory.

13. Account Termination

Either party may terminate this agreement:

• You may close your account at any time by contacting support
• We may suspend or terminate your account for violations of these Terms
• We may terminate accounts for regulatory or compliance reasons
• Upon termination, you must close all open positions
• Remaining funds will be returned after deducting any fees owed

14. Dispute Resolution

In the event of a dispute:

• Contact our support team to attempt resolution
• Formal complaints should be submitted in writing
• We will investigate and respond within a reasonable timeframe
• Unresolved disputes may be referred to independent arbitration
• You have access to regulatory ombudsman services

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Trade Support is registered. Any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or platform notification. Continued use of our Services after changes constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.

17. Contact Information

For questions about these Terms, please contact us: